a. A customer may cancel a product order at any time before delivery. A customer will also have an opportunity to examine the products ordered after delivery and if the customer is not satisfied with the products for any reason then the customer may give notice to dōTERRA within 14 days of the delivery of the products that the customer wishes to cancel the order then, provided that the customer returns the products to dōTERRA at the address stated on the sales receipt within 14 days from the date of the cancellation notice, dōTERRA will provide a refund to the customer. The refund will include the cost of delivering the product to the customer (except for any supplementary delivery costs if the customer chose a delivery method which is more expensive than dōTERRA’s standard delivery). The customer will not incur any charges for that refund and the same means of payment will be used as the customer used for payment.
b. The customer can use the notice of cancellation provided on the sales receipt or can give notice in some other way as long as dōTERRA receives a clear statement of the decision to cancel.
c. If the customer rejects the products for any reason other than damage to or a defect in the products, the customer must pay the cost of returning the products to dōTERRA and the customer will be responsible for their safe return. If the customer does not return the products to dōTERRA, dōTERRA will be entitled to deduct the cost of recovering the products from the amount to be refunded. If the customer rejects the products because they are damaged or faulty, dōTERRA will cover the cost of the return of the products to dōTERRA.
d. If the products are returned by the customer for any reason other than damage to or a defect in the products and the products have suffered any reduction in their value as a result of handling beyond what is necessary to establish the nature, characteristics and functioning of the products then the customer will be charged for that diminution in value and that charge will be deducted from the amount of the refund.